POSTED DATE: 29th May'13
COMPANY NAME: HCL Technologies Ltd
COMPANY PROFILE:
HCL(Hindustan Computers Limited) is a global technology and IT Enterprise company based in Noida, India. The company comprises two publicly listed companies, HCL Technologies Limited and HCL Infosystem.
FIELD OF WORKING: IT/Software Jobs
JOB ROLE: Freshers
SALARY OFFERED: Best in Industry
JOB LOCATION: Chennai
VENUE LOCATION: Bangalore
VENUE DATE: 1st June 2013
REQUIRED QUALIFICATION: B.E/B.Tech/BCA/B.Sc
YEAR OF PASSING: 2011 and 2012 Batch
EXPERIENCE REQUIRED: 0-1 Year/Freshers
CANDIDATE PROFILE:
- The candidate should possess
B.Tech(CS/IT/EEE/ECE/E&I) ,BCA/ B.Sc(CS/IT/Mathematics/Statistics)
degree, and must be 2011 &2012 pass out.
- Should have secured 60%
throughout in academics.
- No current backlogs.
- Excellent communication and
conversation skills (Verbal and Written).
- Good documentation skills.
- Good working knowledge of MS
OFFICE.
- Should have good customer
handling skills.
- Should be able to handle
unforeseen situations.
JOB DESCRIPTION:
- Provide hardware / software /
network problem diagnosis resolutionviaemail/chat/ telephone/web,
Monitoring & Management of various IT Infrastructure components for
customers end users
- Identify, evaluate and
prioritize customer problems and escalations
- Respond to and diagnose,
problems through discussions with users, including problem recognition,
logs, research, isolation, resolution, and follow-up steps.
- Provide level 1 support and
perform other activities based adhering on SOPs/work instructions
- Responsible for activities
relating to the evaluation, analysis, setup of PC-based software products
(e.g.word processors, spreadsheets, presentation graphics, database
management systems, electronic mail, and communications), client software
&basic network connectivity problems within SLA (If any)
- Use the Incident Management
System to document information and manage problems and work requests and
their respective resolutions and circumvention's
- Analyze, acknowledge &
record each & every alert in the monitoring tools & handle the
alerts as per their impact
- Administer and provide User
account provisioning & activities
- Assign work orders / incidents
to appropriate support teams and follow up until closure.
APPLY MODE: Walk-in
HOW TO APPLY:
Interested and eligible candidates may walk-in to the interview to
the following venue location on 1st June 2013
VENUE DATE : 1st June 2013 (Time:10.00 AM)
VENUE ADDRESS:
HCL Technologies Ltd.
Vertex Tech Park,
564 Pattandur Agrahara Road,
Bangalore 560066.
WEBSITE DETAILS OF THE COMPANY: http://www.hcl.com
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