Allscripts hiring "Support Consultant Associate" for B.E/B.Tech/MCA graduate freshers, Pune - Sep'13

JOB POSTED DATE: 3rd Sep'13

COMPANY NAME:  Allscripts
 

COMPANY-PROFILE:       

                      

Physicians' offices, hospitals and post-acute care organizations strive toward providing the best patient care. We are a trusted partner at every turn.  The solutions, services and community that Allscripts offers can help you achieve clinical and financial goals.

Our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Allscripts Open architecture connects both clinical and financial data across every setting: from the provider to the hospital to post-acute settings and even the patient's home. Our Open platform enables innovation and collaboration with other vendors, partners and our clients to improve care delivery, further engage patients and lower costs.

JOB FIELD: IT/Software Industry

JOB ROLE/PROFILE:Support Consultant Associate

JOB ID: 103615104

OFFERED SALARY: Best in Industry

JOB-LOCATION: Pune

LAST DATE: ASAP

REQUIRED QUALIFICATION: B.E/B.Tech/MCA

EXPERIENCE REQUIRED: Freshers
 
CANDIDATE PROFILE:

• The candidate should be B.E/B.Tech (Comp Sc or IT) or MCA or equivalent  graduate fresher from a recognized university.
• Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
• Conduct troubleshooting at customer site if necessary. 
• Supplement implementation team efforts as needed. 
• Use product specific diagnostic tools and techniques to resolve customer issues. 
• Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
• Replicate issues, document results and present issue resolution to customers. 
• Work with Product Development Teams to troubleshoot software. 

JOB DESCRIPTION:

• Maintain and increase personal knowledge of Allscripts solutions/applications by initiating research through all appropriate resources including shadowing other analysts. 
• Proactively complete product training via eConnects, on-site classes and handbooks of processes and procedures. Develop knowledge of product install / Hotfix deployment. 
• Sr's will act as mentors to new analysts after subject matter expertise is obtained. Follows department standards for case note entries in SFDC system. 

APPLY-MODE:  Online

HOW TO APPLY:

Interested and eligible candidates apply these positions in online as soon as possible(before the link expires).

To Apply : Apply here