NCR Corporation Hiring "IT Helpdesk Analyst" for Diploma, Mumbai

Posted On: 1^st Jan’13

Company Name : NCR Corporation

Company Profile : 

NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the worlds first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology. Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves the travel, healthcare, food and hospitality, entertainment and gaming, and government and public sector industries. Recognizing that more consumers favor self-service as part of their everyday lives, NCR has taken the lead in offering the “anywhere, anytime” convenience that todays consumers demand.

Job Title: IT Helpdesk Analyst 

Experience : 0-1 Years

Qualification : (UG – Diploma) AND (PG – Any PG Course) AND ( Doctorate – Doctorate Not Required)

Location : Mumbai

Last date to Apply: Apply ASAP

Job Profile/Desired Candidate Profile : 

1. Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
2. Provide information on IT processes, general how-to queries and known outages.
3. When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
4. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
5. Follow-up with Level 2 support teams for timely completion of tasks.
6. Co-ordinate with third-party vendors like Dell and Canon for hardware issues.


Technical Skills: 
1. Thorough knowledge of Windows XP & Windows 7 Operating Systems. 
2. Good working knowledge of Windows, MS Office & internet technologies. 
3. Basic networking concepts, troubleshooting LAN/remote access problems. 
4. Expertise in configuring and troubleshooting MS Outlook 2003 or later 
5. Ability and willingness to learn quickly, keep knowledge current.

Education & Work History:
1. Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. 
2. Minimum six months experience in a technical support role. 
3. Candidates with prior experience in a technical, voice-based process will be given priority.

Communication Skills:
1. High proficiency in English grammar, vocabulary and sentence structure. 
2. Fluency in speech – Ability to hold a conversation with ease and minimal use of fillers.
3. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
4. Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.

Other Essential Skills:
1. Telephone etiquette – basic call handling skills.
2. Customer service skills (persuasion, empathy, helpfulness & positive attitude) 
3. Good business communication skills (e-mail).

How to apply : CLICK HERE TO APPLY